Terms of service
Terms of Service
Last updated: August 18, 2026
Welcome to DvinGift.
These Terms of Service ("Terms") govern your use of our website, products, and services.
By accessing our website, using our Services, or placing an order, you agree to these Terms. Please read them carefully before using our website or purchasing our products.
If you do not agree with these Terms, please do not use our website or Services.
1. Online Store Terms
By using this website, you confirm that you are legally permitted to use our website and purchase our products under the laws applicable to you.
You agree to use our website and Services only for lawful purposes.
You may not use our products or Services for any illegal, unauthorized, fraudulent, or prohibited purpose, or violate any applicable laws or regulations.
You must not transmit viruses, malware, worms, or other harmful or destructive code through our website.
We reserve the right to restrict or terminate access to our Services if we reasonably believe these Terms have been violated.
2. General Conditions
Our website and online store are operated using Shopify and may rely on third-party service providers to provide payment processing, shipping, security, analytics, customer support, and other services.
You agree not to reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of our website, Services, content, or products without our prior written permission, except as permitted by applicable law.
Payment information submitted during checkout is processed through the applicable payment provider and is subject to the provider's terms and privacy policy.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, colors, and other product information displayed on our website are accurate.
Our products are handmade and may be made from natural horn.
Because natural horn is a genuine natural material, each product may naturally differ in:
- Color
- Pattern
- Texture
- Curvature
- Shape
- Overall appearance
These natural variations are characteristics of natural horn and are not necessarily defects.
Product colors may also appear slightly different depending on your device, monitor, or screen settings.
We reserve the right to correct product information, pricing, availability, measurements, or other errors when necessary.
4. Personalized and Engraved Products
Some products may be personalized or engraved according to information provided by the customer.
Customers are responsible for providing accurate personalization information, including names, initials, numbers, messages, or other engraving instructions.
Please carefully review your personalization information before completing your purchase.
Because personalized or engraved products are made according to the customer's instructions, they may be subject to different return or cancellation conditions.
Please review our Refund Policy for the applicable conditions.
5. Prices and Product Availability
Product prices and available options are displayed on the relevant product pages and at checkout.
Prices may change from time to time.
Product availability may also change without notice.
We reserve the right to correct obvious pricing, product information, availability, or technical errors.
If an obvious error affects an order that has already been placed, we may contact you to discuss the appropriate solution. If the order is cancelled after payment has been received, the applicable amount will be refunded to the original payment method.
6. Orders and Customer Information
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including when:
- We suspect fraudulent or unauthorized activity.
- There is an obvious pricing or technical error.
- A product becomes unavailable.
- Customer information is inaccurate or incomplete.
- An order appears to violate these Terms or applicable law.
If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with the order.
You agree to provide accurate and complete billing, shipping, payment, personalization, and contact information.
7. Payment Methods
We offer payment methods through the payment providers available at checkout.
Depending on your location and the payment options available at checkout, available payment methods may include:
- Visa
- Mastercard
- American Express
- Discover
- PayPal
- Other payment methods displayed at checkout
The available payment methods may vary depending on your location, currency, device, and payment provider.
Payments are securely processed by the applicable payment provider.
We do not ask customers to send complete credit or debit card numbers to us by email or through our contact forms.
8. Shipping and Delivery
Orders are processed and shipped according to the information provided in our Shipping Policy and the shipping options available at checkout.
Estimated delivery times are estimates and may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Customs processing
- Weather
- Holidays
- Transportation disruptions
- Incorrect or incomplete shipping information
Customers are responsible for providing a complete and accurate shipping address.
For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country, where applicable.
For detailed information about processing times, shipping methods, delivery estimates, and other shipping conditions, please review our Shipping Policy.
9. Returns, Refunds, and Cancellations
Our return, refund, exchange, and cancellation conditions are described in our Refund Policy.
Please review our Refund Policy before placing an order.
The Refund Policy explains applicable conditions, including:
- Return eligibility
- Return period
- Conditions for returned products
- Return shipping responsibilities
- Refund procedures
- Cancellation conditions
- Conditions applicable to personalized or engraved products
Nothing in these Terms is intended to limit mandatory consumer rights that cannot legally be excluded or restricted under applicable law.
10. Customer Support and Contact Information
If you have questions about our products, orders, personalization, payment, shipping, returns, refunds, or these Terms, please contact us.
DvinGift
Email: support@customshoehorn.com
Phone: +84 388551689
Business Address:
KP Duong Loi, Tan Hong, Thi xa Tu Son, Bac Ninh 220000, Vietnam
You may also contact us through our Contact Information page.
We aim to respond to customer inquiries within 1–2 business days.
11. Intellectual Property
Unless otherwise stated, the content of this website, including photographs, product images, graphics, logos, text, product descriptions, and website design, is owned by or licensed to DvinGift.
Unauthorized reproduction, distribution, modification, or commercial use of our website content is prohibited except where permitted by applicable law.
12. User Reviews, Comments, and Submissions
If you voluntarily submit reviews, comments, photographs, suggestions, or other content to us, you represent that you have the right to provide that content.
Where permitted by applicable law, you grant us a non-exclusive right to use, reproduce, display, and publish such content for legitimate business purposes, including displaying customer reviews on our website.
We will handle personal information contained in such submissions in accordance with our Privacy Policy.
13. Personal Information
Your submission and use of personal information through our website are governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, process, disclose, and protect personal information.
14. Third-Party Services
Our website may use third-party services and applications to provide payment processing, shipping, analytics, advertising, security, customer support, and other website functions.
These third-party providers may have their own terms and privacy policies.
Information processed by third-party providers may be subject to their respective policies and applicable laws.
15. Third-Party Links
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, privacy practices, security, or availability.
You should review the applicable terms and privacy policies before using third-party websites or services.
16. Prohibited Uses
You may not use our website or Services:
- For any unlawful purpose.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To submit false or misleading information.
- To engage in fraud or unauthorized transactions.
- To transmit malware, viruses, or harmful code.
- To interfere with the security or operation of our website.
- To collect personal information from other users without authorization.
- To spam, phish, scrape, or otherwise abuse our website.
- To impersonate another person, business, or organization.
- For any purpose that violates these Terms.
We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.
17. Accuracy of Information
We make reasonable efforts to ensure that information on our website is accurate and current.
However, information may occasionally contain typographical errors, inaccuracies, or omissions relating to products, pricing, promotions, shipping information, availability, measurements, or other content.
We reserve the right to correct errors and update information when necessary.
If an obvious error affects an order that has already been placed, we may contact you regarding the available options, which may include correcting or cancelling the affected order and providing an applicable refund.
18. Modifications to the Service
We reserve the right to modify, suspend, or discontinue any part of our website or Services when reasonably necessary.
Such changes will not affect orders that have already been accepted except where necessary due to circumstances such as an obvious pricing error, fraud, legal requirement, or product unavailability.
19. Disclaimer
We make reasonable efforts to maintain accurate information and reliable Services.
However, we do not guarantee that our website or Services will always be uninterrupted, completely secure, or free from errors.
To the maximum extent permitted by applicable law, our website and Services are provided on an "as available" basis.
Nothing in these Terms limits any consumer rights or legal protections that cannot legally be excluded or limited under applicable law.
20. Limitation of Liability
To the maximum extent permitted by applicable law, DvinGift will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or Services.
This limitation does not exclude or limit liability where such exclusion or limitation is prohibited by applicable law.
Nothing in these Terms is intended to remove or restrict mandatory consumer rights that apply to your purchase.
21. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless DvinGift from claims, losses, liabilities, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or violation of applicable law or third-party rights.
This provision does not apply to the extent that such limitation is prohibited by applicable law.
22. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law.
The remaining provisions will continue to remain in effect.
23. Termination
We may restrict or terminate access to our Services if you materially violate these Terms or applicable law.
Termination will not affect rights or obligations that arose before termination, including payment obligations relating to completed orders.
24. Entire Agreement
These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, Contact Information, and other policies referenced on our website, constitute the terms governing your use of our website and Services.
If a conflict exists between these Terms and a specific policy relating to an individual transaction, the specific policy will apply to that transaction to the extent required by applicable law.
25. Changes to These Terms
We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable laws.
When we make changes, we will update the "Last updated" date and publish the revised Terms on our website.
26. Contact Information
DvinGift
Website: customshoehorn.com
Email: support@customshoehorn.com
Phone: +84 388551689
Business Address:
KP Duong Loi, Tan Hong, Thi xa Tu Son, Bac Ninh 220000, Vietnam
For questions regarding these Terms of Service, please contact us at support@customshoehorn.com