Privacy policy

Privacy Policy

Last updated: August 18, 2026

DvinGift operates this store and website, including all related information, content, features, tools, products, and services (the "Services").

Our store is powered by Shopify, which enables us to provide and operate our Services.

This Privacy Policy explains how we collect, use, process, and disclose personal information when you visit our website, use our Services, place an order, make a purchase, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person.

Depending on how you interact with our Services and where you live, we may collect or process the following categories of personal information:

  • Contact information, including your name, billing address, shipping address, phone number, and email address.
  • Payment and transaction information, including payment method, transaction details, payment confirmation, billing information, and other information necessary to process payments.
  • Account information, including username, password, preferences, and settings, where applicable.
  • Order information, including products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.
  • Personalization information, including names, initials, messages, numbers, or other information you provide for personalized or engraved products.
  • Communications, including information you provide when contacting us by email, contact form, or customer support.
  • Device information, including information about your device, browser, network connection, IP address, and other identifiers.
  • Usage information, including information about how and when you interact with or navigate our website.

We do not intentionally collect more personal information than is reasonably necessary to provide and operate our Services.

2. Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you place an order, create an account, contact us, provide personalization information, or otherwise use our Services.
  • Automatically through our Services, including through cookies and similar technologies.
  • From service providers, such as payment processors, shipping providers, analytics providers, technology providers, and customer support services.
  • From business partners or other third parties, where permitted by applicable law.

3. How We Use Your Personal Information

We may use personal information for the following purposes:

Providing and Improving Our Services

We may use personal information to:

  • Process and fulfill orders.
  • Process payments.
  • Arrange shipping and delivery.
  • Process returns, refunds, and cancellations.
  • Process personalization and engraving requests.
  • Provide customer support.
  • Communicate with you regarding your orders.
  • Maintain customer accounts, where applicable.
  • Improve our products, website, and Services.
  • Provide a customized shopping experience.

Marketing and Advertising

Where permitted by applicable law, we may use personal information for marketing and advertising purposes.

This may include sending promotional communications and displaying advertisements for our products on our website or other websites.

Advertising may be based on information such as products you viewed, products added to your cart, previous purchases, or other interactions with our Services.

You may opt out of promotional email communications at any time by using the unsubscribe option included in our marketing emails.

Security and Fraud Prevention

We may use personal information to:

  • Protect the security of our website and Services.
  • Detect and prevent fraud.
  • Investigate potentially fraudulent, illegal, unsafe, or malicious activity.
  • Protect our customers, business, and Services.
  • Maintain secure transactions.

Communicating With You

We may use your personal information to respond to inquiries, provide customer support, communicate about orders and transactions, and maintain our customer relationship.

Legal and Compliance Purposes

We may use personal information when necessary to comply with applicable laws, respond to valid legal requests, enforce our policies and agreements, protect our rights, or participate in legal proceedings.

4. Payment Processing

We offer payment methods through the payment providers available at checkout.

Depending on your location and the payment options available at checkout, available payment methods may include:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • PayPal
  • Other payment methods displayed at checkout

The payment methods and card networks available at checkout may vary depending on your location, currency, device, and payment provider.

Payments are processed by third-party payment providers.

These providers may collect and process payment card information, billing information, transaction details, payment confirmation, and other information necessary to authorize and complete a payment.

We do not store customers' complete payment card numbers on our website.

Payment providers process payment information according to their own privacy policies, terms, and applicable requirements.

5. How We Disclose Personal Information

We may disclose personal information to third parties when necessary to provide our Services or for legitimate business purposes, subject to applicable law.

These third parties may include:

  • Shopify, which provides our e-commerce platform and related services.
  • Payment providers, including PayPal and other payment services available at checkout.
  • Shipping and fulfillment providers, which help us process and deliver orders.
  • Technology and service providers, including analytics, cloud storage, customer support, security, and other technology providers.
  • Marketing and advertising partners, where permitted by applicable law.
  • Business partners and affiliates, where applicable.
  • Third parties when you direct or consent to such disclosure.
  • Government authorities or legal representatives, when disclosure is required or permitted by applicable law.
  • Other parties in connection with a business transaction, such as a merger, acquisition, sale of assets, or bankruptcy.

We may also disclose information when reasonably necessary to protect our rights, customers, Services, or others.

6. Marketing, Advertising, and Data Sharing

We may use third-party advertising, analytics, and marketing services to understand how customers interact with our website and to help us provide relevant advertising.

Depending on where you live, you may have the right to opt out of certain forms of data sharing, sale, or targeted advertising as defined by applicable privacy laws.

You may exercise applicable opt-out rights through our:

Data Sharing Opt-Out page

Please ensure that the words above are linked to your actual Shopify data-sharing opt-out page:

https://customshoehorn.com/pages/data-sharing-opt-out

Where supported and required by applicable law, Shopify may also recognize privacy preference signals such as the Global Privacy Control (GPC).

7. Relationship With Shopify

Our Services are hosted and powered by Shopify.

Shopify collects and processes personal information relating to your access to and use of our Services in order to provide and improve its platform and related services.

Information submitted through our website may be transmitted to and processed by Shopify and other service providers, including providers located in countries other than where you live.

For more information about how Shopify processes personal information, please review the:

Shopify Consumer Privacy Policy

https://www.shopify.com/legal/privacy/app-users

Depending on where you live, you may also exercise certain privacy rights through the:

Shopify Privacy Portal

https://privacy.shopify.com/en

8. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, scripts, and similar technologies to:

  • Operate our website.
  • Remember preferences.
  • Understand website usage.
  • Provide security.
  • Analyze website traffic.
  • Support marketing and advertising activities.

You may be able to control or manage cookies through your browser or device settings.

Disabling certain cookies may affect the functionality of some parts of our website.

9. Third-Party Websites and Links

Our website may contain links to websites, applications, or services operated by third parties.

If you visit a third-party website, you should review its privacy policy, security practices, and terms.

We are not responsible for the privacy, security, or practices of third-party websites or services that we do not control.

Our website may also include social media features, widgets, or other third-party integrations. Your interactions with those services may be governed by the privacy policies of the applicable third parties.

10. Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the information below so that we can review the request and take appropriate action as required by applicable law.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" personal information of individuals under 16 years of age, as those terms may be defined under applicable law.

11. Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no security system is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

  • Provide our Services.
  • Fulfill orders and maintain appropriate order records.
  • Provide customer support.
  • Comply with legal obligations.
  • Resolve disputes.
  • Prevent fraud.
  • Enforce our agreements and policies.

The specific retention period may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have some or all of the following rights:

Right to Access / Know

You may have the right to request access to personal information we hold about you.

Right to Delete

You may have the right to request deletion of your personal information, subject to applicable legal exceptions.

Right to Correct

You may have the right to request correction of inaccurate personal information.

Right to Data Portability

You may have the right to receive certain personal information in a portable format and request that it be transferred to another party, where applicable.

Right to Opt Out of Certain Data Sharing or Targeted Advertising

Depending on where you reside, you may have the right to opt out of certain forms of data sharing, sale, or targeted advertising.

You may exercise applicable opt-out rights through our:

Data Sharing Opt-Out page

Please link this text to:

https://customshoehorn.com/pages/data-sharing-opt-out

Managing Marketing Communications

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in our marketing emails.

Even if you opt out of marketing communications, we may still send non-promotional communications relating to your orders, transactions, account, or customer service requests.

13. European Economic Area and United Kingdom

If you reside in the European Economic Area or United Kingdom, you may have additional rights under applicable privacy laws, subject to applicable exceptions and limitations.

These rights may include:

  • The right to object to certain processing of your personal information.
  • The right to request restriction of certain processing.
  • The right to withdraw consent where consent is the legal basis for processing.
  • Other rights provided under applicable data protection laws.

You may exercise applicable rights by contacting us using the information provided below.

We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.

14. Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the information below.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.

For the European Economic Area, information about data protection supervisory authorities is available through the:

European Data Protection Board

https://edpb.europa.eu/about-edpb/about-edpb/members

15. International Transfers

Your personal information may be transferred to, stored, or processed outside the country where you reside.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information, such as recognized contractual safeguards or other legally recognized transfer mechanisms.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, or applicable laws and regulations.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.

17. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us using the information below.

DvinGift

Website: customshoehorn.com

Email: support@customshoehorn.com

Phone: +84 388551689

Business Address:
KP Duong Loi, Tan Hong, Thi xa Tu Son, Bac Ninh 220000, Vietnam

For purposes of applicable data protection laws, DvinGift is the data controller of your personal information where applicable.