Shipping policy
Last updated: August 19, 2026
At DvinGift, we aim to provide reliable and transparent shipping services for every order.
Please review the information below before placing your order.
1. Shipping Cost
Free Standard Shipping is available for all orders.
If an expedited shipping option is available, any additional shipping cost will be displayed or communicated before the expedited shipping service is selected.
2. Order Processing Time
Orders are usually processed within 1–3 business days after payment has been successfully received.
Business days generally exclude Saturdays, Sundays, and public holidays.
Personalized or engraved orders may require additional processing time depending on the personalization requirements.
If additional processing time is required, we will make reasonable efforts to inform you.
3. Standard Shipping and Estimated Delivery Times
Estimated delivery times below are measured in business days after the order has been processed and shipped.
| Destination | Estimated Delivery Time |
|---|---|
| United States | 6–9 business days |
| Australia | 8–12 business days |
| United Kingdom | 5–9 business days |
| European Union (EU) | 6–12 business days |
| Other destinations |
8–18 business days |
Canada: 8 –13 business days
These are estimated delivery times, not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, shipping carrier, customs processing, weather, holidays, local delivery conditions, and other circumstances outside our reasonable control.
4. Shipping Carriers
Depending on the destination and shipping service selected, orders may be shipped using carriers or shipping services such as:
- USPS
- YunExpress
- SingPost
- Other appropriate international shipping carriers
The shipping carrier used for an order may vary depending on the destination, package, shipping service, and logistics availability.
Tracking information will be provided when available.
5. Express Shipping
For customers who need their order sooner, Express Shipping may be available through DHL for an additional fee.
Estimated express delivery time is approximately 2–4 business days after the order has been processed and shipped, depending on the destination.
Express delivery times are estimates and are not guaranteed delivery dates.
If you would like to request Express Shipping, please contact us before placing your order:
Email: support@customshoehorn.com
Phone: +84 388551689
We will confirm the availability and additional shipping cost before the express shipping option is arranged.
6. Order Tracking
Once your order has been shipped, we will provide a tracking number when tracking is available.
You can track your shipment through the carrier's tracking system or through a third-party tracking service such as 17TRACK.
Please enter the tracking number provided with your shipping confirmation to view the latest available tracking information.
Tracking information may take some time to appear after the package has been handed over to the carrier.
7. Customs, Duties, and Import Taxes
For international orders, packages may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Any such charges are generally determined by the destination country's customs authorities and may be the responsibility of the customer unless otherwise stated at checkout.
We do not control customs processing times or the amount of any customs charges imposed by the destination country.
Customers are responsible for providing accurate shipping information and complying with applicable import requirements.
8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
- Name
- Street address
- Apartment/unit number, where applicable
- City
- State/province
- Postal/ZIP code
- Country
- Phone number, where required
If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping costs may apply for reshipping.
If you notice an incorrect shipping address after placing your order, please contact us as soon as possible.
We cannot guarantee that the shipping address can be changed after an order has been processed or shipped.
9. Delivery Delays
Although we work with shipping carriers to deliver orders within the estimated timeframes, delivery may occasionally be delayed because of circumstances outside our reasonable control.
Examples may include:
- Customs inspections or delays
- Severe weather
- Public holidays
- Carrier delays
- Transportation disruptions
- Incorrect or incomplete addresses
- High shipping volume
- Local delivery issues
- Other unforeseen circumstances
Such delays do not necessarily indicate that an order has been lost.
Please check your tracking information for the latest available status.
10. Lost or Damaged Packages
If your package appears to be lost, significantly delayed, or damaged during transportation, please contact us at:
Email: support@customshoehorn.com
Phone: +84 388551689
Please provide your order number and, where applicable, photographs or other relevant information about the damaged package or product.
We will review the situation and work with the applicable shipping carrier or service provider where appropriate.
Any refund or replacement will be handled according to our Refund Policy and applicable consumer rights.
11. Delivery Address and PO Boxes
Where supported by the selected shipping carrier, we may ship to PO Boxes.
However, some carriers or express services may not deliver to PO Boxes.
If you are using a PO Box, please ensure that the selected shipping method supports delivery to that address.
12. Contact Information
If you have questions about shipping, delivery, tracking, or your order, please contact us:
DvinGift
Email: support@customshoehorn.com
Phone: +84 388551689
Business Address:
KP Duong Loi, Tan Hong, Thi xa Tu Son, Bac Ninh 220000, Vietnam
We aim to respond to customer inquiries within 1–2 business days.
13. Related Policies
For additional information about your purchase, please review our:
DvinGift
Website: customshoehorn.com
Email: support@customshoehorn.com
Phone: +84 388551689
Address: KP Duong Loi, Tan Hong, Thi xa Tu Son, Bac Ninh 220000, Vietnam